Returns Policy
Warranty period is specified in listing description. Damaged product caused by misuse or improper handling will not be accepted. Warranty shall not apply in respect of goods where the goods have not been installed, maintained, operated or used in accordance with the manufacturer’s instructions or any other specifications provided with the goods. In most cases buyer need to return the item for a test.
For faulty product, we can offer buyer replacement of the same, or if not in stock, other similar item or a full refund. Buyer is not required to return the item in its original packaging. We will be responsible for postage cost for return and/or postage cost for replacement unit.
If any returned goods are found to be in good working order, we may seek reimbursement, at our discretion, for any costs incurred by us in relation to such goods. In such cases, you agree that we may hold your goods until such payment is received.
Most items purchased will come with a manufacturer’s warranty, as indicated in the documentation provided with the relevant goods. Should you wish to make any claim under a manufacturer’s warranty, it is strongly recommended that you do so directly to the relevant manufacturer.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Mind Return:
For a non faulty return, if item is as in the same condition as you receive it, full refund of item value will be provided once we receive the item.
Note: Any postage cost is non refundable.
If item is opened or in different condition as you receive it, restocking fee of 20% is not refundable.
All non faulty returned goods must be unused, in original packaging and in saleable condition.
Buyer is required to return the non defective item in its original packaging (if any) and buyer pays for postage return. Item(s) returned by post is buyer's responsibility until they reach us, therefore please make sure they are securely package and with tracking number.